Privacy Policy

Goodwe respects the privacy of website visitors and business contacts. This policy explains how inquiry information may be collected and used when you request product guidance, service support, project review, or renewable energy application information.

Information collected

We may collect name, company, email, phone, region, product interest, project notes, and technical documents voluntarily submitted through forms or email. We may also collect ordinary website analytics such as browser type, referring page, and interaction data to improve navigation and content quality.

How information is used

Submitted information is used to respond to inquiries, route requests to relevant regional or technical teams, prepare product discussions, support commissioning conversations, and maintain business records. Project details such as PV capacity, battery requirements, EV charger needs, or monitoring questions are used only to provide more relevant responses.

Sharing and retention

Information may be shared with authorized employees, representatives, or service partners when needed to answer a request. We do not sell inquiry data. Records may be retained for business follow-up, warranty context, compliance, and service continuity unless deletion is requested and retention is no longer legally or operationally required.

Your choices

You may request correction, deletion, or limitation of personal information by contacting the project desk. Some technical and commercial records may need to be preserved where required for active service, legal compliance, or contract administration.